Crane work is the most time-consuming work element in forwarding. Hence, assist systems like boom-tip control are of interest. The first commercially available boom-tip control for forwarders was introduced in 2013. In this study we analysed whether replacing conventional boom control (CBC) with John Deere’s version of boom-tip control (named Intelligent Boom Control, IBC), increases crane-work productivity. We used data automatically gathered from 10 final-felling stands, covering typical logging conditions for southern, central and northern Sweden. Two John Deere 1510E and two John Deere 1910G forwarders were operated by seven experienced operators during the follow-up study, covering 1238 loads in total. A split-plot design was applied to isolate effects of the boom-control system being used (CBC, IBC). We found that using IBC for loading work (crane work and driving included) saved 5.2% of productive machine time compared to using CBC (p ≤ 0.05). The corresponding saving when using IBC for unloading work was 7.9% (p ≤ 0.05). Depending on geophysical factors, this corresponds to approximately 4% savings in productive machine time for forwarding as a whole, including pure transport (with and without load). Moreover, the study introduced in cut-to-length context a novel field-study design to collect a large follow-up dataset in the course of ordinary forwarding operations. We found the study design to be a cost-efficient way to combine the representativeness of conventional follow-up datasets with the ability to establish causal relationships. Establishment of causal relationships has traditionally been possible only through observational time studies or standardized experiments.